Help Center
Answers to common questions.
How do I ask a good question?
Describe the situation, what you'd like to happen and anything that can't change. Fontae will handle the rest.
What do the answer sections mean?
Answers are organized around what matters most: what's going on, your options, and your next steps when a plan is useful.
Can Fontae read my documents?
Yes. When you're signed in, you can attach up to 3 files to a message in Ask Fontae. Fontae reads only the files you attach to that message. Supported formats are PDF, DOCX, TXT, JPG/JPEG and PNG, up to 20 MB per file.
Are there limits to document reading?
Scanned PDFs without selectable text may not be readable; a JPG or PNG photo of each page works better. Small or blurry text in images can be missed, and tables in Word files come through as plain text. In the same conversation, Fontae can refer back to a file when your follow-up is about it. If the file has been deleted, is unavailable or is too large to use again, Fontae will ask you to attach it again.
Can Fontae look things up on the web?
Yes. When you ask Fontae to look something up, search or find the latest information, or when a question needs current facts, Fontae searches the web and lists the pages it used under "Sources from the web". Other questions are answered without searching. Fontae never puts the contents of your files into a web search. A web-assisted answer counts as one request, like any other answer, and web information can change or be wrong, so check important details with the source.
Where are my files kept?
Uploaded files are stored privately in your account. You can open or delete them from My Data.
Does Fontae send reminders?
Check-ins and follow-ups appear inside Fontae only. Fontae doesn't send reminder emails, texts or push notifications. It only emails you about your account, such as sign-in links and changes to your subscription.
How many AI requests does each plan include?
Free includes 10 AI requests a month, Personal ($9.99/month) includes 100 per billing cycle, and Premium ($19.99/month) includes 250 per billing cycle. Only answers Fontae successfully delivers count; failed answers and requests slowed down for sending too quickly don't. Paid allowances reset each time your plan renews; Free resets on the 1st of each month (midnight UTC). Your Dashboard shows your next reset date.
How do cancellations and refunds work?
Go to Dashboard → Account, membership & your data → Cancel subscription (or Manage subscription). Your plan stays active until the end date shown there, then your account moves to Free with 10 AI requests a month. Your conversations, plans and documents stay. You can undo the cancellation any time before that date. Cancelling doesn't create a refund for the current month. If you think you were charged in error, email support@AskFontae.com.
What happens if my payment fails?
Stripe will retry the charge automatically, and you keep your plan while it does. Update your card under Manage subscription. If payment still can't be collected after the retries, your subscription ends and your account moves to Free. Nothing you've saved is deleted.
What happens to my subscription if I delete my account?
Deleting your account is different from cancelling. Fontae cancels your subscription immediately, your paid access ends right away, and you won't be charged again. Unused time in the current period isn't automatically refunded. To use the rest of your paid period, cancel normally and delete your account after it ends.
How do I reach a person at Fontae?
Email support@AskFontae.com and we'll get back to you.